We deliver to mainland UK using either Royal Mail first class post (for smaller packages) or for larger parcels we use My Hermes signed for service. All packages are priced according to weight of items included. We are unable to deliver to PO Boxes. Orders have a 3-7 working day turnaround. We accept no responsibility for parcels delivered to an incorrect address so please ensure you have given us the correct postal details. Please supply us with a contact email or telephone number, as a point of contact with you. All personal details are not stored for any other purpose than for the duration of the order process, and will not be used for marketing purposes unless otherwise stated by you. If you have any special delivery notes please let us know to help us deliver your parcel.
Don't forget you can order a gift online to be posted direct to your loved one. Just enter the shipping address of where you would like it sent along with the name of the receiver at checkout. Please do let us know if your order is a gift so that we can ensure no order details or prices are included.
Shipping During COVID-19 Pandemic
From the Guluzar team, we hope you are all keeping well and safe in these times. Please be assured that we are adhering to all safety measures with regards to helping stop the spread of Coronavirus. Please also be aware that due to the current situation we cannot guarantee your parcel will arrive within the normal time frame as we are currently only posting out once a week. If you have any queries or questions regarding any of this then please do get in touch via our contact page. Click the link below for more information on My Hermes and their Coronavirus precautions.
We value our customers privacy. Any personal information given is not stored for any other purpose than for the duration of the order process, and will not be used for marketing purposes unless otherwise stated by you, or if you have signed up for our email newsletter. We will not share any personal details you have given with any external parties.
No returns can be accepted without a proof of purchase or receipt.
If you wish to return a faulty or damaged item to us, you have 14 days from the date of purchase in which to do so. We will happily issue a full refund or exchange within this timeframe. Please get in touch with us and we will arrange. We are happy to cover the cost of postage to return a faulty or damaged item, providing you include a copy of the postage receipt in the package. No postage receipt, no reimbursement.
If you wish to return an unwanted item, you have 14 days from the date of purchase to return it to us, at cost to you for either an exchange or a refund. Once the item has been received and we are happy that it's in the same new condition as when it was purchased, we will organise a refund for the item within 7 working days, or an exchange. We are happy to cover the cost of postage on an exchange item if you have covered the cost of returning the original item to us. Otherwise any postage cannot be refunded.
Please enclose a copy of the receipt with all returns.
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy.
We suggest keeping a proof of postage for any returns.
Payments can be made on this website, using your card via iZettle or PayPal.
The Eco Bit
We recycle and reuse all our packaging as much as possible, so if you find your items are wrapped in tissue paper or bubble wrap that isn't pristine, perhaps a few creases in it, but is still perfectly good (and definitely clean!), it's because it was used to send our lovely products to us and we're re-using it instead of throwing it away. We are also using sustainable and recyclable paper wrapping and we are moving to 100% recycled and recyclable mail bags - so you can re-use or recycle them after use!